The Zambia Revenue Authority –ZRA- has in the first five months of the 2021 recorded positive revenue collections of K31.5 billion in gross revenue and refunded K4.2 billion, mainly attributed to the customer-centric approach where systems have been improved to serve the taxpayers better.
The K31.5 billion net collection is against a target of K24.2 billion for the first five months of the year, thereby recording a surplus of K7.3 billion against the target.
Speaking in Lusaka today during the tour of the newly refurbished ground floor of Revenue House, ZRA Commissioner General Dr. Kingsley Chanda said the authority is dedicated to putting taxpayers first by providing exceptional customer experience as they interact with the authority both physically and online.
Dr. Chanda further said customer experience is critical to the sustained revenue growth for the Zambia Revenue Authority while a positive customer experience promotes loyalty, customer retention and improves brand loyalty.
ZRA has in the recent past embarked on improving customer experience country-wide with the opening of the Mongu office, ECL customer experience center and soon to be opened the Chinsali customer experience office.